RETURN & REFUND POLICY

We offer a 30-day money back guarantee within 30 days or the original purchase date. Please send the original order information or receipt, with a brief note and your contact information (email, phone, name, and mailing address) to customerservice@tekkrs.com. We will contact you within 48 hours or your email request. If your return is accepted, we will send you instructions on returning your item.

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Items sent back to us without first requesting a return will not be accepted and no refund provided.

 

Please allow up to 3 weeks from when we can process your return for your refund. If you have purchased the item from a 3rd party please contact that third party for your return. 

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Return shipping charges are not reimbursable and will be a cost you have to incur.

 

Refunds may take up to 3 weeks. If the refund is still not received after 3 weeks, please contact the issuing bank of the payment method to see why the refund has not posted. If this has already been completed as a first step and it is still not posted, please contact us at customerservice@tekkrs.com.

NON-RETURNABLE ITEMS

Products that are purchased on sale or at a discontinued price are not eligible for returns. If you received your item as a gift, it is not eligible for a return unless you have the original receipt, and a proof of purchase can be provided.